Shipping & Delivery Policy

LEGAL

Last updated: October 2026

1. OVERVIEW

Lunora creates personalised digital and physical letters made especially for your child. This policy outlines how we process and deliver your order.

2. ORDER PROCESSING TIMES

• All orders are made to order.

• Orders are typically processed within 1–3 business days.

• Processing times may vary during peak periods (such as holidays or special events).

• Once an order has entered processing, changes or cancellations may not be possible due to the personalised nature of the product.

3. DIGITAL DELIVERY

For digital letters:

• Digital orders are typically delivered within 24–48 hours after processing.

• Delivery is made electronically to the email address provided at checkout.

• Please ensure your email address is entered correctly. Lunora is not responsible for delivery issues caused by incorrect email details provided by the customer.

4. PHYSICAL SHIPPING

For physical letters:

• Physical orders are typically delivered within 3–7 business days within Australia.

• Orders are shipped to the address provided at checkout.

• Delivery timeframes are estimates only and may vary depending on location and postal service delays.

5. SHIPPING RESPONSIBILITY

• Once a physical order has been dispatched, responsibility for delivery passes to the postal or courier service.

• Lunora is not responsible for delays caused by third-party shipping providers.

6. DELIVERY TIME GUARANTEE

• We do not guarantee delivery by specific dates.

• This includes but is not limited to birthdays, holidays, or special events.

7. LOST OR DELAYED ITEMS

• If your order has not arrived within a reasonable timeframe, please contact us.

• We will investigate the issue and may offer a replacement where appropriate, at our discretion.

8. INCORRECT ADDRESS

• Customers are responsible for providing accurate shipping details at checkout.

• Lunora is not responsible for orders delivered to incorrect addresses provided by the customer.

• If an order is returned due to incorrect address details, additional shipping fees may apply to resend the item.

9. CONTACT US

If you have any questions about shipping or delivery, please contact us at:

hello@lunoramagic.com

Lunora is committed to delivering magical experiences as smoothly and reliably as possible.