Last updated: October 2026
Lunora ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and services.
We only collect the information we need to create your personalised letter and treat your family's data with care.
1. WHAT INFORMATION WE COLLECT
We may collect the following personal information when you place an order or interact with our website:
• Parent/guardian name
• Email address and phone number (and any other required contact details)
• Billing and shipping address
• Child's name, age, and personal details (for letter personalisation)
• Any additional information you provide for creating your magical letter
2. HOW WE USE YOUR INFORMATION
We collect and use your information to:
• Create and deliver personalised Lunora letters
• Process payments and orders
• Communicate with you about your order
• Provide customer support (including reprints or order issues)
• Improve our products and customer experience
We only use your child's information to create the personalised letter and for purposes directly related to your order.
By providing personal information when placing an order, you consent to the collection and use of that information in accordance with this Privacy Policy.
3. CHILDREN'S PRIVACY
Lunora products are intended to be purchased by parents or guardians. We do not knowingly collect personal information directly from children.
All child-related information is provided by a parent or guardian.
By providing a child's personal information, you confirm that you are the child's parent or legal guardian and consent to this information being used to create personalised content.
We take extra care with any child-related information and only retain it where necessary to provide our services or meet legal obligations.
4. SHARING YOUR INFORMATION
We do not sell or rent your personal information.
We may share limited information with trusted third parties only where necessary, such as:
• Payment processors (to complete transactions)
• Delivery providers (to ship physical letters)
Some of our service providers may store or process data outside Australia. We take reasonable steps to ensure your information is handled securely and in accordance with this Privacy Policy.
5. DATA STORAGE, RETENTION AND SECURITY
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.
We may retain your personal information after your order is completed for record-keeping, customer support, and legal purposes. We do not keep personal information longer than reasonably necessary to fulfil your order, comply with legal obligations, and resolve disputes.
6. ACCESS, CORRECTION AND DELETION
You may request access to or correction of your personal information at any time by contacting us.
You may also request that we delete your personal information, subject to any legal obligations we may have.
Contact us at:
hello@lunoramagic.com
7. COOKIES AND WEBSITE DATA
Our website may use basic cookies or analytics tools to improve user experience. These do not personally identify you.
8. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
9. CONTACT US
If you have any questions about this Privacy Policy or your data, please contact us at:
hello@lunoramagic.com
Lunora is committed to keeping your information safe while creating magical, memorable experiences for your family.
Privacy Policy
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